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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

A) Team members' attitudes
B) Team results being tied to important goals
C) Team cooperativeness
D) Team activities

2. What is a characteristic employed by transformational leaders?
Select one.

A) Watches for deviations from rules
B) Intervenes only if performance standards do not meet expectations
C) Contracts exchange of rewards for effort
D) Promotes intelligence, rationality, and careful problem solving

3. Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

A) Formed to meet social interactions' needs
B) Directed towards organizational goals
C) Defined by organizational structure
D) Usually has a negative impact on the organization

4. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Problem solving
B) Altering the structural variables
C) Altering the human variable
D) Authoritative command

5. What is a purpose of employee performance evaluations?
Choose 1 answer

A) To measure the physiological symptoms of organizational dysfunctionality
B) To provide feedback and determine reward allocations
C) To determine who is best tuned to organizational politics
D) To serve as a screening device for selecting new employees

Solutions: