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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A) co-loaded on an administrative server just like WebView was in prior versions
B) on a dedicated appliance server running the Cisco Voice Operating System
C) on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
D) on a dedicated appliance server running Microsoft Windows 2003 Server

2. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) automatic call distribution
B) call switching to agent and Cisco Unified IP IVR
C) interactive voice response system
D) integrated call distribution

3. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
B) The Cisco Unified Communications Manager cluster can be split between two data center locations.
C) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
D) The Cisco Voice Gateways can be distributed at multiple locations.

4. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) PSTN gateway trunks
B) agents
C) IVR ports
D) MTP resources

5. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) WebView user login
B) Supervisor CTI OS or Cisco Agent Desktop user login
C) ConfigManager user access on Admin Workstation
D) service account login

Solutions: