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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

Question 1

Which customer challenge does BSM Application performance management most specifically address?

A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B. inability to detect the root-cause of an application problem
C. inability to provide a holistic and cross-domain view of their entire IT infrastructure
D. need to develop a multi-screen monitoring view of the cross-domain infrastructure

Question 2

Which IT activity is supported by the BSM Network Management Solution?

A. providing cross-domain visibility of IT infrastructure events to remove duplication
B. providing proactive policy enforcement and compliance reporting
C. end-user monitoring to track business service levels
D. improving application quality testing

Question 3

Which statement best links a customer problem to a solution capability for the entire BSM solution?

A. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
C. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)

Question 4

Which HP value statement will best resonate with the personas involved in application performance management?

A. Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
B. Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
C. Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
D. Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.

Question 5

Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A. How often do you update application revisions across your network?
B. Do you have the ability to integrate fault, availability, performance, and configuration management?
C. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
D. Have you experienced customer satisfaction issues for accessing your applications?

Solutions: