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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Create or delete custom channels
B) Assign tickets to the last processor
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responses

2. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Service and Social General Settings under the Administrator work center
B) In Fine-Tuning under the Business Configuration work center
C) In integration under the Business Configuration work center
D) In General Settings under the Administrator work center

3. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the billing request item
B) The actual quantity is used in the billing request item
C) The target quantity is used in the goods movement
D) The actual quantity is used in the goods movement

4. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Van stock
B) Service requests
C) Social media profiles
D) Opportunities
E) Vendors

5. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Consumer to business
B) Business to consumer
C) Consumer to consumer
D) Employee support
E) Business to business

Solutions: