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Last Updated: Sep 06, 2026

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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Testing11%- Validate and test designs
  • 1. Measure design success and adoption
  • 2. Gather feedback and iterate designs
  • 3. Conduct usability testing and heuristic evaluation
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Define problem statements and design principles
  • 2. Align design with Salesforce best practices
  • 3. Design for accessibility and inclusivity
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Use SLDS components and tokens
  • 2. Adapt designs for mobile and different devices
  • 3. Maintain consistency and branding
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Use Lightning App Builder and Flow for user experience
  • 3. Design navigation and information architecture
  • 4. Apply Salesforce Lightning Design System (SLDS)
Strategy and Governance17%- Define UX strategy and governance
  • 1. Collaborate with stakeholders and teams
  • 2. Establish design guidelines and standards
  • 3. Plan UX roadmap and adoption
Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Translate business needs into user-centered goals
  • 3. Identify user personas and their workflows

Salesforce Certified Platform User Experience Designer Sample Questions:

Question 1

A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion.
Which testing approach should be used?

A. Online surveys
B. A/B Testing
C. Usability study


Question 2

A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

A. Journey Mapping
B. Personas
C. Process Flows
D. Wireframes


Question 3

A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.
Which tool to install should need?

A. Sketch plugin
B. Lightning Design system Zip
C. SLDS Validator
D. Lightning Design system Unmagaged Package


Question 4

Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

A. Design AI that is seamless enough so the user does not notice.
B. Document model cards to clarify intended context and use cases.
C. Collect as much data from the user as possible for a catered experience.
D. Provide clear explanations of AI predictions or recommendations.


Question 5

A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?

A. Override conflicting Salesforce Lightning Design System (SLDS) styles.
B. Link a company style sheet.
C. Create a custom-scoped CSS style sheet.
D. Configure the Experience Builder Theme panel.


Solutions:

Question 1
Answer: A
Question 2
Answer: D
Question 3
Answer: A
Question 4
Answer: B,D
Question 5
Answer: D

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