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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
B) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
C) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
D) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

2. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Create a flow to add the products to the work order.
B) Include the required products in the work type.
C) Add the product fields to the work order layout.
D) Ensure the product items are available in inventory.

3. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Work Types
C) Work Order Record Types
D) Entitlement Templates

4. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
B) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
C) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

5. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A) Fix Overlaps
B) Reschedule Appointment
C) Fill-in Schedule
D) Resource Schedule Optimization

Solutions: