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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter the value "Unlimited" in the chat and email fields.
B) Enter zero as the initial value for both fields.
C) Use the default values.
D) Leave both the chat and email fields limit as blank.

2. Which option should you use to create or configure queues?

A) Configuration > Application Appearance > Customizable Menus > Custom Menus
B) Configuration > Site Configuration > Configuration Settings
C) Configuration > Site Configuration > Message Bases
D) Configuration > Application Appearance >Customizable Menus > System Menus

3. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_UPDATE_BY_CREATE

4. Which two statements are true when working with add-ins in a Custom Object workspace?

A) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
E) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

5. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Custom fields
C) Incident thread fields
D) Conditional fields

Solutions: