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Last Updated: Sep 04, 2026

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Salesforce AP-214 Exam Syllabus Topics:

SectionWeightObjectives
Automation and Journey Builder10%- Design complex multi-step journeys
- Implement decision split logic
- Configure wait and engagement activities
Analytics and Reporting15%- Analyze cross channel performance metrics
- Build custom reports and dashboards
- Interpret attribution models
Advertising and Social Integration15%- Configure Advertising Studio integrations
- Implement audience synchronization
- Leverage Social Studio capabilities
Mobile Messaging (SMS and Push)20%- Design mobile customer journeys
- Apply compliance and regulatory requirements
- Implement mobile opt-in management
- Configure SMS and push notification campaigns
Cross Channel Strategy and Planning15%- Identify target audiences across channels
- Design customer journey touchpoints
- Define cross channel campaign strategy aligned with business objectives
Email Marketing Advanced Concepts25%- Design A/B and multivariate test strategies
- Configure dynamic content and personalization
- Optimize email deliverability
- Implement advanced segmentation strategies

Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

Question 1

Whichis true about SMS Keywords other than HELP or STOP?

A. Keywords created at the parent business unit, are available in all the child businessunits
B. Keywords created at the parent business unit are not available inchild business units unless theyare shared to specific child business units
C. Keywords created in anybusiness unit can be shared to any other business unit
D. Keywords created at a business unit level, whether parent or child, remain available only to that business unit


Question 2

Which three features are supported in MC Advertising Studio?

A. Linkedin user matching
B. Facebook advanced match
C. Tiktok user matching
D. LinkedIn company matching
E. Myspace user matching


Question 3

How does the Wait by Duration activity in Journey Builder work?

A. It will cause an automation to wait for a specific duration or until a specific time before performing the next step. You can include one or multiple wait activities in a single automation
B. It holds contacts until the day and time you configure. After the wait expires, the contact immediately proceeds to the next activity.
C. It holds contacts until the day and time value stored in a contact's datebased attribute that you select. If the specified day and time passes before the contact reaches the wait activity, or if there's no attribute value for a contact, the contact immediately proceeds to the next activity,
D. It is based on the wait period. From the point of contact reaching this activity, the platform will calculate the difference between the current point in time and the end of the wait period


Question 4

What happens when a paused journey is resumed?

A. Users can choose whether or not to extend Wait durations by the length of time the journey was paused
B. Wait durations are extended by the length of time the journey was paused
C. Wait durations start over for each contact
D. All contacts who were in Wait steps immediately proceed to the next activity


Question 5

How often are the Einstein Engagement Scoring scores updated for Email?

A. Weekly
B. Hourly
C. Monthly
D. Daily


Solutions:

Question 1
Answer: D
Question 2
Answer: A,B,D
Question 3
Answer: C
Question 4
Answer: A
Question 5
Answer: D

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