Pass your actual test at first attempt with EXIN ITIL Deutsch training material
Last Updated: Jun 01, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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1. Wofür sind „Engagieren“, „Planen“ und „Verbessern“ Beispiele?
A) Änderungskontrolle
B) Service-Level-Management
C) Service-Wertschöpfungskettenaktivitäten
D) Eingaben der Service-Wertschöpfungskette
2. Was wird in der Dimension „Partner und Lieferanten“ berücksichtigt?
A) Kontrollen und Verfahren definieren
B) Verwendung formaler Rollen und Verantwortlichkeiten
C) Künstliche Intelligenz nutzen
D) Zusammenarbeit mit einem Integrator zur Verwaltung von Beziehungen
3. Was hilft direkt bei der Diagnose und Lösung einfacher Vorfälle?
A) Erfüllung von Serviceanfragen
B) Einsatz von Schichtarbeitsmustern
C) Erstellung eines temporären Teams
D) Skripte zum Sammeln von Benutzerinformationen
4. Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?
A) Die Wertschöpfungskettenaktivität „Engage“
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Das „Modell der kontinuierlichen Verbesserung“
D) Das „Register der kontinuierlichen Verbesserung“
5. Ab wann kann frühestens ein Workaround im „Problemmanagement“ dokumentiert werden?
A) Nachdem das Problem analysiert wurde
B) Nachdem das Problem protokolliert wurde
C) Nachdem das Problem priorisiert wurde
D) Nachdem das Problem behoben wurde
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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