Pass your actual test at first attempt with Peoplecert ITIL-4-HVIT training material
Last Updated: Aug 07, 2026
No. of Questions: 113 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Topic 2: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 3: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 4: High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 5: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 6: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 7: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
1. An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?
A) Observability
B) Modularity
C) Portability
D) Interoperability
2. An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
A) Monitoring and event management
B) Service continuity management
C) Relationship management
D) Supplier management
3. Which high-velocity IT objective MOST supports delivering product functionality in small increments?
A) Fast development
B) Valuable investments
C) Assured conformance
D) Co-created value
4. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
A) Fast development
B) Valuable investments
C) Assured conformance
D) Co-created value
5. An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?
A) DevSecOps
B) Site reliability engineering
C) Value stream mapping
D) Lean startup
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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