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Last Updated: Nov 14, 2026

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Peoplecert ITIL-4-DITS日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Crafting a Digital Vision and Strategy: This section of the exam measures the skills of a Digital Strategy Consultant and covers assessing both internal and external factors to develop a clear digital vision. It emphasizes understanding the changing landscape of modern service economies and why organisations must evolve their strategies to maintain competitiveness in a digital world.
Topic 2
  • Optimising Customer Experience: This domain targets a Customer Experience Manager and involves techniques to enhance customer interactions through digital and IT strategies. It includes using technology and data insights to personalise experiences, streamline processes, and deliver high-quality, consistent services.
Topic 3
  • Responding to Digital Disruption: This domain targets a Digital Transformation Specialist and explores how organisations can strategically position themselves against digital disruptors. It involves assessing digital readiness, using technology to enhance operational performance, and improving customer satisfaction to stay relevant in disruptive markets.
Topic 4
  • Assessing Digital Strategy: This domain targets a Business Strategy Analyst and focuses on evaluating the impact of digital strategy on overall business success. It includes examining how digital initiatives influence various business areas and how a well-crafted digital strategy can drive innovation and growth.
Topic 5
  • Evolving Service Delivery Models:This domain targets a Service Delivery Manager and focuses on adopting innovative service delivery approaches suitable for the digital era. It includes adapting models to meet changing customer needs and leveraging digital technologies to increase operational efficiency and service effectiveness.
Topic 6
  • Operationalising Strategy: This section measures the expertise of an IT Service Manager and addresses how digital and IT strategies integrate with the ITIL 4 service value system. It covers aligning strategies with guiding principles, effectively implementing them across the service value chain, and utilizing ITIL 4 practices to ensure strategic objectives are met.
Topic 7
  • Cultivating Digital Leadership: This section measures the skills of a Digital Leadership Coach and focuses on developing leadership capabilities suited to the digital environment. It includes inspiring teams, promoting collaboration, and navigating complex challenges to drive organisational success in the digital age.
Topic 8
  • Strategic Risk Management in VUCA Environments: This section measures skills of a Risk Management Officer and covers identifying, evaluating, and managing risks and opportunities in volatile, uncertain, complex, and ambiguous (VUCA) environments. It includes understanding the challenges of risk management in digital business models and crafting strategies to mitigate threats while exploiting opportunities.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-leader-digital-it-strategy-2924

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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam (ITIL-4-DITS日本語版) Sample Questions:

Question #1

ある組織は、ヘルスケア製品に関する規制要件をより容易に満たすための革新的なテクノロジー活用方法を開発しています。これにより、小売業者、一般開業医、病院の消費者に対し、競合他社よりも迅速かつ低価格で新製品やサービスを提供できるようになります。
このプロセスを最もよく表す用語はどれですか?

  • A. 市場関連性
  • B. 生態系の破壊
  • C. 業界の混乱
  • D. 外部フォーカス
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

組織は自社の戦略を見直し、自社の製品やサービスが消費者にどのように認識されているかを評価しています。
組織はサービス価値システムのどの側面を検討していますか?

  • A. 機会
  • B. 実践
  • C. ガバナンス
  • D. 値
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

組織は、間違ったリスクを取ることで生じる損失を許容することはできませんが、それでもこうしたリスクを取ることが多いため、大きな損失を被ることになります。
この状況では、リスク許容度とリスク選好度はどのような組み合わせになるのでしょうか?

  • A. 高いリスク許容度、高いリスク選好度
  • B. リスク許容度は高いが、リスク選好度は低い
  • C. リスク許容度が低く、リスク選好度が低い
  • D. リスク許容度は低いが、リスク選好度は高い
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

ある組織では、多くの異なる担当者が詳細な手順に従い、すべてのステップを確実に実行している業務を特定しました。手順は非常に明確で、スタッフが手順に定められたステップを厳密に実行すれば、常に良好な結果が得られますが、これには多くの時間がかかります。

  • A. シンプルな自動化
  • B. 複雑な自動化
  • C. インテリジェントオートメーション
  • D. 技術置き換えの近代化
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

サービスプロバイダーは、ビジネス戦略を実現する新しいソーシャル メディア サービスをサポートする運用モデルを開発しています。
運用モデルには次の内容が含まれています。
* サプライヤーがサービスの提供にどのように関与するかの定義
* 主なパフォーマンス指標の説明が必要です
運用モデルの重要なテーマを確実にカバーするには、どの追加要素を含める必要がありますか?

  • A. サービスをサポートするために必要なサービス管理ツールセットの定義
  • B. サービスの作成とサポートに必要な作業の一連の手順の説明
  • C. 本社データセンターに設置される主要な技術コンポーネントのインベントリ
  • D. ソーシャルメディアサービスを構成するコンポーネントを提供するベンダーのリスト
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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