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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What can be improved by achieving quality objectives?

A) relationship with interested suppliers
B) effectiveness of the service
C) personal satisfaction of the Configuration Manager
D) relationship with unauthorized parties

2. To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

A) all ISO/IEC 20000 processes
B) Configuration Management
C) Availability Management
D) Incident Management

3. What level of Capacity is targeted by Capacity Management?

A) sufficient Capacity to meet agreed current and future demands
B) sufficient Capacity to meet current demands only
C) sufficient Capacity to meet all development and operational requirements
D) sufficient Capacity to meet all current and future demands

4. What does an IT service definition include?

A) the use of IT to support the organizations internal business processes
B) the use of IT to improve employee satisfaction within the organization
C) the use of IT to support the customers business processes
D) the use of IT to support the business processes of suppliers and partners

5. Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

A) to be able to provide reports to management
B) to provide input to the Capacity Database
C) to prevent repetitive occurrence of Incidents
D) to be able to charge to the correct users of the service

Solutions: