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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. What types of gateways are included in Huawei eSpace unified communications (multiple choices in this question)

A) IAD
B) U1900
C) AR
D) UAP3300

2. The HPS system integrates a questionnaire function, and administrators can create questionnaires to guide agents to ask customer questions.
The questionnaire supports the dynamic questionnaire, and the content of the next question can be flexibly selected according to the answer of the previous question. ()

A) FALSE
B) TRUE

3. Agents can have multiple media capabilities. If an agent needs to handle email and Fax calls, they need to use the Outlook Email client to receive emails from customers. ()

A) FALSE
B) TRUE

4. Quality inspectors can use the CMS tool to query playback recordings and evaluate agent performance.
What conditions can the quality inspector use to query the recording? () (multiple choice of this question)

A) Query the recording by keyword.
B) Recording start time and end time, the system will query the recording files in this time period.
C) Query by agent number or customer number
D) Query by call duration. For example, query a call with a call duration of more than 10 minutes.

5. Using the Huawei HPS outbound call activity management system, administrators can configure multiple skill queues to serve an outbound call activity, and can define corresponding rules to assign specific calls to specific skill queues, such as queues older than 30 years old. 1 service, age less than 30 years old served by Queue 2.
Administrators can also be configured in random mode, and the system randomly assigns calls to the appropriate skill queue. ()

A) FALSE
B) TRUE

Solutions: