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HDI HD0-100 Exam Syllabus Topics:

HDI Help Desk Analyst (HDA) Sample Questions:

Question 1

Companies typically restrict access to which three types of data? (Choose three.)

A. Office location
B. Personnel records
C. Payroll information
D. Proprietary information

Question 2

Which topologies are used to provide interconnectivity between networks?

A. TCP/IP, UNIX, and IPX/SPX
B. T-1s, ISDN, and Mainframe
C. Ethernet, Fiber Optic, and Token Ring
D. RS-232, Analogue, and Voice

Question 3

Which two are characteristics of unsuccessful teams? (Choose two.)

A. Independence
B. Lack of ownership
C. Lack objectives
D. Good team morale

Question 4

Which two are benefits of teamwork? (choose two)

A. Increased sympathy
B. Higher motivation
C. Reduced flexibility
D. More buy-in

Question 5

What are three benefits of a change management process? (Choose three.)

A. Timely notification to affected parties
B. Timely problem resolution
C. Documentation of affected systems and processes
D. Pro-active communication

Solutions: