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BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are:

A) EASY ones.
B) USP ones.
C) SMART ones.
D) ABC ones.

2. Chronic Complainers are referred to in customer service as:

A) Customers who repeatedly complain about service.
B) A customer who will complain immediately something goes wrong.
C) Groups of customers who complain about the same thing.
D) Work colleagues who constantly complain.

3. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Phone communication.
B) Written communication.
C) Internet communication.
D) Face-to-face communication.

4. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Tested.
B) Trusted.
C) Trustworthy.
D) Time bound.

5. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Analytical type.
B) Aware type.
C) Assertive type.
D) Authoritative type.

Solutions: