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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician has just updated a user's PC to Windows 7 and connected to a network printer through a print server. After finishing, the user reports that the printer will not print. Which of the following is the MOST likely reason for this issue?

A) The printer is not installed on the print server.
B) The print server does not have the proper driver.
C) The PC's network connection is down.
D) The server is using PCL instead of PostScript.

2. A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security? (Select TWO).

A) Disable screen savers
B) Use strong passwords
C) Install additional antivirus software
D) Assign security rights based on job roles
E) Conduct a daily security audit

3. Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connection?

A) Registry Editor
B) Task Scheduler
C) Users and Groups
D) Windows Firewall

4. A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?

A) Disable antivirus
B) Enable hard drive encryption
C) Disable system restore
D) Format the hard drive

5. An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

A) Physical obstructions
B) Printer share name
C) Proper lighting
D) Paper levels

Solutions: