Real 1Z0-1038-20 Exam PDF Test Engine Practice Test Questions
Oracle 1Z0-1038-20 Real 2022 Braindumps Mock Exam Dumps
NEW QUESTION 42
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Configuring advanced routing
- B. Requesting Chat from File > Options > View Options
- C. Clicking Request Chat on the Live Media bar
- D. Deselecting the Pull Chat check box in the agent's profile
- E. Fixing the chat workspace
Answer: C,E
NEW QUESTION 43
Which is a sample object query?
- A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Answer: C
NEW QUESTION 44
Which six actions can have a null value?
- A. Set Disposition
- B. Set Agent
- C. Set Product
- D. Set Category
- E. Set Queue
- F. Set Fields
- G. Set SLAs
- H. Set Status
- I. Set Mailbox
- J. Set Assigned
Answer: A,E,F,G,I
NEW QUESTION 45
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by configuring settings at the time of creation of the custom object
- C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 46
Which two components can be edited in a standard report?
- A. Graphs
- B. Permissions
- C. Report headings
- D. Column headings
- E. Non-selectable filters
- F. Schedules
Answer: B,F
NEW QUESTION 47
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Make sure the guide definition file does not include any hash value while importing it.
- C. Increase the maximum number of response nodes in the configuration.
- D. Make sure guided assistance is enabled in another interface.
Answer: A
NEW QUESTION 48
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
Answer: C
NEW QUESTION 49
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Enable the engagement engine.
- B. Select the Chat check box that is associated with an agent's staff account.
- C. Select the corresponding pull policy.
- D. Select the Pull Chat check box in the chat profile.
- E. Configure advanced routing.
Answer: C,D
NEW QUESTION 50
Which three statements are true about navigation sets?
- A. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
- B. The same navigation set can be set for different interfaces.
- C. Using navigation sets, you can configure whether to show the Home navigation pane or not.
- D. Using navigation sets, you can configure which quick search reports can be seen.
- E. Using navigation sets, you can define what new objects can be created by using the File menu.
- F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
Answer: B,C,D
NEW QUESTION 51
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents will get incidents only from the ql queue.
- B. Agents can use the Fill Inbox functionality to select any of the three queues.
- C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Answer: B
NEW QUESTION 52
Which two statements are true about Oracle Service Cloud accelerators?
- A. They
are available at http://www.oracle.com/technetwork. - B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. The source files for all listed accelerators are available for download.
- E. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
Answer: B,E
NEW QUESTION 53
Which is an invalid data type?
- A. Integer
- B. Text area
- C. Radio
- D. Date/time
- E. Text field
- F. Float
- G. Menu
Answer: C
NEW QUESTION 54
Which five actions should you perform to configure advanced routing?
- A. Add product and category fields to the Live Help page of the Customer Portal.
- B. Define products and categories.
- C. Assign advanced routing permissions to a profile.
- D. Create an advanced routing incident queue.
- E. Configure collaboration with external users who are not agent desktop users.
- F. Assign guided assistance permission to a profile.
- G. Create and activate a rule to route incidents to the advanced routing incident queue.
- H. Add Access Control to a navigation set.
Answer: B,C,E,G,H
NEW QUESTION 55
Which two statements are true about a disposition?
- A. It can be set to a maximum depth of three in hierarchy levels.
- B. It can be made visible on the Customer Portal.
- C. It helps to identify the root cause of an incident.
- D. It can be linked to categories.
- E. It can be linked to products.
Answer: C,E
NEW QUESTION 56
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. Check if the exported file was generated by a product version that is older than the existing product version.
- B. The Browser User Interface (BUI) workspace is not using the standard workspace.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
Answer: B
NEW QUESTION 57
What are three required sections for Custom Process Models?
- A. Code containing custom business logic
- B. Test harness
- C. Header
- D. Code containing integration with external systems
- E. Footer
- F. Test script
Answer: A,B,C
NEW QUESTION 58
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
- A. Broadcast survey
- B. Website link survey
- C. Polling survey
- D. Transactional survey in rules
Answer: B
NEW QUESTION 59
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