[Nov 22, 2021] Get New 1Z0-1038-20 Practice Test Questions Answers
1Z0-1038-20 Dumps and Exam Test Engine
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
| Topic 12 |
|
NEW QUESTION 39
Which three events are available with the JavaScript API?
- A. enclose ()
- B. aftersave()
- C. ondataupdated()
- D. onrefresh()
- E. onsaveclose ()
- F. onbeforesave ()
Answer: A,C,F
NEW QUESTION 40
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 41
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. No exit or finished event is being triggered on the script pages.
- B. The agents are not able to get to the pages where they can end the script.
- C. No return events are listed in the incident workflow for the script to use.
- D. The script beginning and ending buttons are not enabled for the script pages.
Answer: A,C
NEW QUESTION 42
What are the three different types of pull policy for queues?
- A. First Due
- B. Standard
- C. Manual
- D. Strict Priority
- E. Advanced
- F. Round Robin
Answer: A,C,D
NEW QUESTION 43
Which three elements are available for workflow design on the Insert ribbon?
- A. Set Fields
- B. Decision
- C. Terminate
- D. Return
- E. Restart
Answer: B,C,E
NEW QUESTION 44
Which three statements are true about Service Level Agreements?
- A. They enable you to restrict the number of incidents raised by end users through various channels.
- B. They enable you to restrict what agents can view as part of navigation on the console.
- C. They enable you to specify the duration for which an incident can be kept in waiting status.
- D. They enable you to set a timeline for an agent to respond to an incident.
- E. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
- F. They enable you to set the reports that are visible to an agent.
Answer: C,D,E
NEW QUESTION 45
Which six actions can have a null value?
- A. Set Disposition
- B. Set Agent
- C. Set Product
- D. Set Category
- E. Set Queue
- F. Set Fields
- G. Set SLAs
- H. Set Status
- I. Set Mailbox
- J. Set Assigned
Answer: A,E,F,G,I
NEW QUESTION 46
What must you set to enable the email channel?
- A. EGW_AUTO_CONT_CREATE
- B. EGW_UPDATE_BY_CREATE
- C. EGW_SAVE_EMAIL_HEADERS
- D. EGW_SECURE_UPDATE_ENABLED
- E. EGW_ENABLED
Answer: E
NEW QUESTION 47
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. The SLA reports will need to be modified to use the new SLA.
- B. You have not activated the rules so the updated SLAs are not being applied.
- C. Your site has been corrupted with the "Gold" SLA.
- D. Updating the SLA will not automatically update the organization's SLA instance.
Answer: B
NEW QUESTION 48
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Monday 10 AM
- C. Saturday 6 PM
- D. Tuesday 11 AM
Answer: A
NEW QUESTION 49
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It cannot be used in Custom Object workspaces.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It comes with in-built exception handling.
Answer: A
NEW QUESTION 50
Which three statements are true about add-ins?
- A. They are the visual areas of Oracle Service Cloud Agent Desktop.
- B. They always run locally to access local data.
- C. They always run locally on the machines on which the desktop application runs.
- D. They can be added to the Custom Portal area of Oracle Service Cloud.
- E. They can be designed to create visual components and not perform any integrations.
- F. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
Answer: A,C,F
NEW QUESTION 51
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Workspace rules
- B. Profile workspace assignment
- C. Profile functional permissions
- D. Profile navigation assignment
- E. SLAs
- F. Configuration settings
Answer: B,C,D
NEW QUESTION 52
Which three features can be configured in advanced routing?
- A. Skill time
- B. Queue overflow
- C. Skill relaxation
- D. Queue segregation
- E. Queue prioritization
- F. Queue limit
Answer: B,C,E
NEW QUESTION 53
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by configuring settings at the time of creation of the custom object
- C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 54
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Purge settings in the database
- B. the Filters settings of the report
- C. the permissions of the report
- D. the Expanded Report Audit Log from the Reports Explorer
Answer: D
NEW QUESTION 55
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Set an incident business rule to send the survey
- B. Assign a score to the survey questions and set the status field based on the value
- C. Create a transactional survey.
- D. Schedule a survey to run on a daily basis.
- E. Create a report of survey responses.
- F. Create a new queue for unhappy customers.
Answer: A,E,F
NEW QUESTION 56
......
2021 New Exam-Killer 1Z0-1038-20 PDF Recently Updated Questions: https://www.exam-killer.com/1Z0-1038-20-valid-questions.html
