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Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions - Integration with third-party systems |
| Topic 3: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options |
| Topic 4: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Hardware and software component selection - Complete bill of materials preparation - System sizing and capacity planning |
| Topic 5: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Topic 6: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - Security, survivability, and redundancy - VoIP and unified communications network design - QoS planning and bandwidth requirements |
| Topic 7: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Analyze user and site communication needs - Identify business objectives and drivers |
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
Wann wird im Powered by-Angebot Fallback-Twinning mit einem externen Gerät bereitgestellt?
- A. Wenn das IP Office-Telefon den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
- B. Nach dem Klingeln des Mobilgeräts eine administrierbare Anzahl von Klingeltönen.
- C. Wenn das mobile Gerät den Kontakt zum IP Office im Cloud-Rechenzentrum verliert
- D. Wenn der Simultanmodus für den IP Office-Benutzer nicht verfügbar ist
Correct Answer: B 🗳️
Welche Lizenz ist nur in einem CapEx-Modell verfügbar?
- A. Analoger Benutzer
- B. Digitaler Benutzer
- C. ASBCE
- D. AWFOS
Correct Answer: A 🗳️
Powered by Avaya R3.x unterstützt mehrere verschiedene Hypervisoren.
Welche zwei Anwendungen unterstützen den KVM-Hypervisor? (Wähle zwei.)
- A. IP Office
- B. ASBCE
- C. AWFOS
- D. ACCS
Correct Answer: A,C 🗳️
Woher werden in Avaya Contact Center Select Social-Media-Daten in den Agenten-Desktop geladen?
- A. Die Contact Center Multimedia-Datenbank
- B. Die Contact Center Manager-Verwaltungsdatenbank
- C. Die Communication Control Toolkit-Datenbank
- D. Die Contact Center Manager Server-Datenbank
Correct Answer: A 🗳️
Siehe Szenario: H&H Tick.
Was würden Sie basierend auf dem H&H-Ticket-Szenario für die Bereitstellung von Border Controller for Enterprise (SBCE) empfehlen, um eine sichere, belastbare SIP-Kommunikation für interne und mobile/externe Mitarbeiter bereitzustellen?
- A. Eine Hochverfügbarkeitsbereitstellung auf drei Dell-Servern
- B. Eine Hochverfügbarkeitsbereitstellung auf zwei Dell-Servern
- C. Eine Bereitstellung mit hoher Verfügbarkeit auf zwei Portwell Cad-Servern
- D. Eine virtualisierte Hyper-V-Bereitstellung mit hoher Verfügbarkeit
Correct Answer: C 🗳️
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