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Apple Macintosh Service Sample Questions:

1. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Downloads
B) Discussions
C) Knowledge Base
D) User's manual

2. The basis for the component isolation troubleshooting technique is an understanding of
_______ and _______ within computers. SELECT TWO

A) signal flow
B) power flow
C) network flow
D) coolant flow
E) fan air flow

3. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Run Apple Service Diagnostic.
B) Replace the logic board.
C) Reset the SMC.
D) Replace the DC in board.

4. You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac's VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?

A) Logic Board
B) Hard drive
C) Power Supply Assembly
D) Display Analog Assembly

5. The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do
FIRST?

A) Drain and refill the liquid cooling system.
B) Unplug the computer immediately.
C) Let the computer run overnight to evaporate any spilled liquid.
D) Put the computer to sleep until the liquid dries.
E) Use a patch kit to re-seal the leak.

Solutions: