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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
D) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32

2. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) System Status
B) Phone Manager
C) Call Status
D) System Monitor
E) Manager TFTP log

3. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Queuing groups are not supported for CCR.
B) Collective groups are not supported for CCR.
C) CCR must pull data from the highest numbered group of which the agent is a member.
D) All agents in a CCR group need to have the same set type.
E) The agents monitored by CCR can only be in one group.

4. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

A) IP500 IP Office Multi-Site Network (MSN)
B) Preferred Edition - Messaging
C) Advanced Small Community Networking (SCAN)
D) IP500 Voice Networking Channels

5. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) System Status Application
B) IP Office Monitor
C) SMDR
D) SNMP
E) Voicemail Pro Client

Solutions: