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Updated: Aug 30, 2026

No. of Questions: 95 Questions & Answers with Testing Engine

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Microsoft MB6-897 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create and link address books; implement role-based security
  • Create and configure organization hierarchies
Topic 2
  • Create and view barcodes for specific products; print shelf labels; create barcode masks
  • Create and configure cases; search for a customer
Topic 3
  • Set up delivery modes; add channels to delivery modes; add products to delivery modes
  • Create a call center; create retail stores
Topic 4
  • Describe and configure payment methods
  • Configure payment connectors; set up credit card payment services
Topic 5
  • Create a customer; check for duplicate customers; merge and unmerge customer records
  • Create registers and POS devices
Topic 6
  • Extend retail functionality for sales orders
  • Configure units of measure and conversion
Topic 7
  • Create and configure workflows
  • Set up a retail store set up info codes and sub codes
Topic 8
  • Set up sales tax and sales tax overrides
  • Identify available reports; identify available workspaces

Reference: https://www.microsoft.com/en-us/learning/exam-mb6-897.aspx

Skills measured

  • Set up and Configure Point of Sale (10-15%)
  • Set up and configure organizational parameters (20-25%)
  • Set up and Configure Products (15-20%)
  • Conduct Retail Activities (25-30%)
  • Manage Retail Operations (15-20%)

Microsoft MB6-897 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 for Retail
Exam Number:MB6-897
Certificate Validity Period:Retired since January 31, 2021; previously valid for 2 years
Real Exam Qty:40-60
Exam Format:Case studies, Drag-and-drop, Multiple-response, Multiple-choice
Exam Duration:120-150
Passing Score:700 (on a scale of 1-1000)
Available Languages:English
Related Certifications:Microsoft Dynamics 365 for Retail Functional Consultant
Exam Price:$165 USD
Recommended Training:Microsoft Dynamics 365 for Retail Learning Paths
Exam Registration:Microsoft Learn Exam Page
Pearson VUE (registration closed)
Sample Questions:Microsoft MB6-897 Sample Questions
Exam Way:Previously available via online proctored or onsite at authorized Pearson VUE centers; no longer offered
Pre Condition:No formal prerequisites; recommended experience with retail operations and Dynamics 365 for Retail
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-897/

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