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Updated: Sep 02, 2026
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Microsoft MB2-716 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customization and Configuration |
| Exam Number: | MB2-716 |
| Certificate Validity Period: | Retired (no longer available; certification track has been replaced by role-based certifications) |
| Exam Duration: | 120 minutes |
| Exam Price: | Approximately 165 USD (varies by country) |
| Available Languages: | English |
| Passing Score: | 700 (on a 1000 scale) |
| Related Certifications: | Microsoft Dynamics CRM certifications (legacy MCSA track) Microsoft Certified: Dynamics 365 Fundamentals |
| Exam Format: | Scenario-based questions, Multiple response, Case study, Multiple choice |
| Real Exam Qty: | 40-60 (varies, retired exam) |
| Recommended Training: | Microsoft Learn - Dynamics 365 CRM customization learning paths |
| Exam Registration: | Microsoft Certification Portal Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB2-716 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (historically via Pearson VUE for Microsoft exams) |
| Pre Condition: | Recommended experience with Microsoft Dynamics 365 (CRM) application usage and basic business process understanding; no strict prerequisite but practical CRM exposure is expected. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/ |
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Languages: English, Japanese
Individuals wishing to obtain a certification on Microsoft Dynamics 365 Customization and Configuration should take this exam. The audience typically includes developers, implementation consultants, technical support personnel, and system administrators. They assess a customer's business needs and configure and customize the application.
High level topics covered by our practice test
This Web Simulator is for Candidates Consultants who implement, deploy, use, maintain, or support advanced Microsoft Dynamics 365 in their customers' organizations. Candidates for this exam typically include developers, implementation consultants, technical support personnel, and system administrators. They assess a customer's business needs and configure and customize the application.
The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creating a background in the business process as well as Microsoft Online Business Solutions.
MB2-716 - Microsoft Dynamics 365 Customization and Configuration
The MB2-716 exam is part of the CRM Microsoft Dynamics Certification. This exam measures your ability to work with Dynamics CRM 365.
This certification exam is targeted for professional expert in Microsoft Dynamics CRM 365 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration and how to Customize and Configure it. The certification is for administrators, system engineers, functional consultants, partners, and project managers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. The audience typically includes developers, implementation consultants, technical support personnel, and system administrators. They assess a customer's business needs and configure and customize the application. This is a list of covered topics:
- Define and support Microsoft Dynamics 365 security and settings in several environment
- Integrate Microsoft Online Business Solutions, Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
- Manage Microsoft Dynamics 365 entities
- Install and Deploy entity relationships, custom field and configure advanced field customizations
- Import data into the Microsoft Dynamics 365
- Implement and manage business rules, workflow and business process flows etc..
- Design, Implement and Customize Microsoft Dynamics 365 forms
- Mobile apps configuration for Microsoft Dynamics 365
Microsoft MB2-716 Exam Syllabus Topics:
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-716.aspx
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