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Updated: May 30, 2026
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MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Certification Path
MB2-710:Microsoft Dynamics CRM 2016 Online Deployment Exam is foundation level Certification, this exam has been retired.
Microsoft MB2-710 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Implement a Microsoft Dynamics CRM Online deployment (10% - 15%) | |
| Access Microsoft Dynamics CRM Online | -Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons |
| Plan a deployment | - Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on |
| Import data | -Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes |
| Customize Microsoft Dynamics CRM Online | -Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards |
| Configure Microsoft Dynamics CRM Online (10% - 15%) | |
| Configure subscriptions | -Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons |
| Manage users | -Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles |
| Synchronize user accounts | -Compare Dynamics CRM Online accounts with company accounts; describe user synchronization; identify the steps to synchronize Active Directory with Office 365; describe Active Directory Federation Services |
| Manage Microsoft Dynamics CRM Online (10% - 15%) | |
| Administer Microsoft Dynamics CRM Online instances | -Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance |
| Describe tenant considerations | -Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants |
| Manage storage and administrative notifications | -Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications |
| Describe the Microsoft Dynamics CRM Online update policy | -Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update |
| Manage related services (10% - 15%) | |
| Describe related services | -Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing |
| Integrate Yammer and SharePoint Online | -Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process |
| Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business | -Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online |
| Manage mobile device apps (10% - 15%) | |
| Install and use mobile device apps | -Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records |
| Configure entities for mobile | -Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps |
| Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%) | |
| Deploy Dynamics CRM for Outlook | -Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organizations |
| Configure offline capabilities | -Describe offline capabilities; identify fields that can be synchronized; describe limitations for synchronized fields; configure synchronized fields |
| Manage email (10% - 15%) | |
| Select an email processing option | -Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option |
| Track and correlate email | -Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders |
| Manage mailbox records and email | -Describe synchronization methods for incoming and outgoing email; configure the default synchronization method for users and queues; describe mailbox records; configure approval for email addresses |
| Manage server-side synchronization (10% - 15%) | |
| Configure server-side synchronization | -Describe server-side synchronization; identify server-side synchronization features and supported configurations; set the email processing method; configure mailbox records |
| Set up a forwarding mailbox | -Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronization alerts; view the Performance Dashboard |
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-710.aspx
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