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Updated: Nov 03, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Available Languages: | English, German, Spanish, Portuguese (Brazil), French, Korean, Japanese, Chinese (Simplified) |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Format: | Closed book, Scenario-based questions (basic level), Multiple-choice |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
ITIL Foundation (Version 5) Sample Questions:
Which is a series of steps that an organization undertakes to enable value for consumers through management of products and services?
- A. Service journey
- B. Value stream
- C. Product and service lifecycle
- D. Value stream mapping
Correct Answer: B 🗳️
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Which is the purpose of the "transition" activity?
- A. To develop, integrate, and test digital products
- B. To ensure continual alignment of the product roadmap with the needs of service consumers
- C. To seamlessly introduce new products into operational environments
- D. To create prototypes and specifications for products and services
Correct Answer: C 🗳️
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An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
- A. Involve people who have little or no prior knowledge of the service
- B. Identify who the consumer is and why they use the service
- C. Avoid applying risk management when reusing existing processes
- D. Select the right message and method to communicate with stakeholders
Correct Answer: A 🗳️
Explanation: Only visible for Exam-Killer members. You can sign-up / login (it's free).
Which of the following terms BEST describes a change?
- A. An underlying cause of one or more incidents
- B. The addition, modification, or removal of anything that could have an effect on products and services
- C. An unplanned interruption to a service or reduction in the quality of a service
- D. Any component that needs to be managed in order to deliver an IT service
Correct Answer: B 🗳️
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Why are management practices important in digital product and service management?
- A. They replace the need for value streams
- B. They provide resources and capabilities to accomplish objectives
- C. They influence the financial outcome of the organization
- D. They define the purpose of the organization
Correct Answer: B 🗳️
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