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Updated: Oct 02, 2026

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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:Axelos (PeopleCert)
Exam Name:ITIL 4 Foundation
Exam Number:ITIL-4-Foundation
Certificate Validity Period:Lifelong (requires renewal every 4 years with digital badge)
Exam Format:Single Choice Multiple Choice
Exam Price:~$280 USD
Real Exam Qty:40
Available Languages:Spanish, German, Japanese, Italian, Brazilian Portuguese, French, Chinese, English
Related Certifications:ITIL 4 Specialist
ITIL 4 Digital Leadership
ITIL 4 Managing Professional
ITIL 4 Strategist
Passing Score:65% (26/40)
Exam Duration:60 minutes
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or in-person at testing centers (Pearson VUE)
Pre Condition:No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory.
Official Syllabus URL:https://www.axelos.com/certifications/itil-certification/itil-4-foundation

ITIL ITIL-4-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 2
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 3
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 4
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 5
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 6
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 7
  • Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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