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Updated: Jul 29, 2026
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GAQM ISO2018LA Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifetime |
| Exam Format: | Multiple Choice Questions |
| Exam Price: | 190 USD |
| Available Languages: | English |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28 out of 40) |
| Exam Way: | Online (Proctored via ProctorU) |
| Pre Condition: | No prerequisites |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso_iec_20000_2018_la |
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module Information - 1 | - Understand the types of risks and opportunities associated with auditing - Understand the purpose of the ISO 20000 series - Recognize the principles, practices, and types of audits - Understand IT service management definitions, concepts, and guidelines - Understand the roles and responsibilities of the auditor - Apply ISO 19011:2018 concepts, new terminology and guidelines |
| Module Information - 2 | - Conduct all phases of an audit adopting a risk based approach - Understand Exemplar Global's certification scheme - Prepare and present effective reports - Understand the role of objectives, scope and criteria in the audit process - Initiate the audit and conducting opening meetings - Understanding Auditing Standards - Conduct audit team selection |
| Module Information - 3 | - Conduct on-site activities - Communicate effectively during the audit - Understand audit team leader responsibilities - SMS Audit Execution - Prepare audit conclusions and conduct closing meetings - Apply the latest auditor techniques and identify appropriate use - SMS Audit Planning & Preparation - SMS Audit Process |
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