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Updated: Sep 02, 2026
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GAQM CWRM-001 Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | Certified Wholesale & Retail Manager (CWRM) |
| Exam Number: | CWRM-001 |
| Exam Format: | Multiple Choice Questions, AI-proctored Online |
| Real Exam Qty: | 70 |
| Exam Price: | 190 USD |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% (49 out of 70) |
| Certificate Validity Period: | Lifetime |
| Available Languages: | English |
| Related Certifications: | Certified Warehouse Management Professional (CWMP) Certified Supply Chain Manager (CSCM) |
| Exam Way: | Online, AI-proctored |
| Pre Condition: | No formal prerequisites (E-Course recommended but not mandatory) |
| Official Syllabus URL: | https://gaqm.org/certifications/supply_chain_management/cwrm |
GAQM CWRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Wholesale and Retail Operations | - Overcome customer objections - Resolve customer complaints - Identify the store's target market - Explain the flow of stock and sales through a wholesale/retail operation - Create positive customer perceptions - Establish the customer's need - Identify product features and their benefits - Close the sale - Describe organisational promotional strategy - Identify products and ranges within your store - Segment the wholesale and retail sector - Interact with customers - Maintain promotional displays - Post-purchase product care - The wholesale & retail business environment - The concept of shrinkage and losses within a wholesale and retail environment - Explain customer behaviour - Offer products to customers - Build, ticket and dismantle promotional displays |
| Topic 2: Business Communication | - Interact successfully with audience in oral communication - Access and use suitable learning resources - Conduct basic research and analyse and present findings - Explore and explain how language structures and features may influence a reader/viewer - Draft own writing/signing and edit to improve clarity and correctness - Write/sign for a specified audience and purpose - Manage occupational learning materials - Reflect on how characteristics of the workplace and occupational context affect learning - Use strategies for extracting implicit messages in texts - Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts - Identify and respond to manipulative use of language - Use strategies that capture and retain the interest of an audience - Function in a team - Respond to selected texts in a manner appropriate to the context - Use learning strategies - Use language structures and features to produce coherent and cohesive texts for a wide range of contexts |
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