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Updated: Sep 23, 2026
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GAQM CCCM-001 Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | Certified Call Centre Manager (CCCM) |
| Exam Number: | CCCM-001 |
| Exam Format: | Multiple choice, AI-proctored online exam |
| Passing Score: | 70% (for CCCA-001) / 80% (for CTL-001) |
| Related Certifications: | Certified Team Leader (CTL-001) Certified Call Centre Associate (CCCA-001) |
| Available Languages: | English |
| Certificate Validity Period: | Valid for life |
| Real Exam Qty: | 50 (CCCA-001) / 70 (CTL-001) |
| Exam Duration: | 60 minutes |
| Exam Way: | Online AI-proctored |
| Pre Condition: | Must pass both CCCA-001 and CTL-001 to earn CCCM certification |
| Official Syllabus URL: | https://gaqm.org/certifications/call_centre/cccm |
GAQM CCCM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Certified Call Centre Manager (CCCM) Program | - Call Team Leader (CTL-001)
|
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