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Updated: Aug 01, 2026
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Salesforce AP-212 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam |
| Exam Number: | AP-212 |
| Certificate Validity Period: | Unlimited (no expiration) |
| Exam Format: | Multiple Choice, Multi-Select |
| Passing Score: | 68% |
| Real Exam Qty: | 60 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Available Languages: | English |
| Sample Questions: | Salesforce AP-212 Sample Questions |
| Exam Way: | Online proctored exam (available at testing centers or via remote proctoring) |
| Pre Condition: | Recommended: Salesforce Administrator certification and hands-on experience with Loyalty Management |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/loyaltymanagement |
Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Member Management | 20% | - Manage member enrollment and registration - Implement member lifecycle stages - Configure member tiers and benefits - Create and manage loyalty program members |
| Topic 2: Loyalty Management Fundamentals | 15% | - Identify key business outcomes loyalty management drives - Describe the core concepts of loyalty management - Explain loyalty program types and structures |
| Topic 3: Partner Management | 10% | - Manage partner program participation - Configure loyalty partners and relationships - Set up partner earning and redemption rules |
| Topic 4: Points and Rewards Management | 20% | - Process point transactions (earning, redeeming, adjusting) - Configure reward types and catalogs - Manage loyalty currency (points) operations - Implement point expiration and adjustment rules |
| Topic 5: Analytics and Reporting | 10% | - Monitor loyalty metrics and KPIs - Use Loyalty Management reporting features - Analyze member engagement and program performance |
| Topic 6: Loyalty Program Configuration | 25% | - Implement program mechanics and journey milestones - Design tier structures and qualification criteria - Set up loyalty programs, rules, and promotions - Configure earning and redemption rules |
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
A) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
B) Use standard Order Lookup on the Loyalty Ledger object
C) Use the standard Order Lookup of the Transaction Journal Object
D) Create a custom text field in Transaction Journal object to save the order purchased by the client.
2. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?
A) Change Reason Type
B) Reason for Change
C) Loyalty Tier
D) Loyalty Tier Group
3. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?
A) Salesforce Order Management System
B) Salesforce Sales Cloud
C) Salesforce Slack
D) Salesforce Marketing Cloud
4. Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?
A) Apex Governor Limits
B) Data Pipeline Limits
C) Batch Limit in Bulk Api
D) Record Storage Limits
5. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?
A) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
B) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
C) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
D) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: D |
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