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Updated: Sep 12, 2026
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Apple 9L0-066 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Yosemite Troubleshooting |
| Exam Number: | 9L0-066 |
| Passing Score: | 80% |
| Exam Format: | Multiple-choice, Open-resource, Scenario-based |
| Exam Price: | $150 USD |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Discontinued, no longer active |
| Available Languages: | English, Italian, Korean, Thai, Japanese, Simplified Chinese |
| Related Certifications: | 9L0-012 ACMT 2015 Mac Service Certification |
| Real Exam Qty: | 65 |
| Recommended Training: | Official Exam Topics AppleCare Service Training (ATLAS) |
| Exam Registration: | Original Registration (Archived) |
| Sample Questions: | Apple 9L0-066 Sample Questions |
| Exam Way: | Open-resource exam; delivered via Pearson VUE (on-site or online proctored); discontinued as of 2018 |
| Pre Condition: | Recommended: access to GSX and completion of AppleCare Service Training; paired with 9L0-012 for full ACMT 2015 certification |
| Official Syllabus URL: | https://support.apple.com/HT6581 |
Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Time Machine | 8% | - Understand functionality and troubleshoot backup/restore |
| Applications & Spotlight | 7% | - Resolve app behavior and Spotlight search problems |
| Peripherals & Devices | 8% | - Troubleshoot external hardware and connections |
| File System & Storage | 8% | - Diagnose file system and volume problems |
| iCloud & Services | 8% | - iCloud sync and service connectivity issues |
| Security & Privacy | 6% | - Diagnose security and privacy configuration issues |
| Accounts & Permissions | 8% | - Resolve user account and file permission problems |
| Installation & Recovery | 8% | - Troubleshoot OS X installation and upgrade issues |
| Networking & Connectivity | 8% | - Wired/wireless network configuration and troubleshooting |
| Family Sharing & iTunes | 4% | - Troubleshoot Family Sharing and iTunes-related issues |
| Diagnostic Tools & Methodology | 9% | - Apply Apple recommended troubleshooting procedures |
| Startup Process | 8% | - Evaluate and resolve OS X startup issues |
Apple OS X Yosemite Troubleshooting Sample Questions:
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?
- A. Click iCIoud in System Preferences and then click on iCloud Drive Options
- B. Select iCIoud Drive from the Applications folder.
- C. Select iCIoud Drive from the Finder sidebar and click the Applications folder.
- D. Log into iCloud.com and click Settings to view supports applications.
If you have File Vault 2 enabled on your Mac, how do you start up from OS X Recovery?
- A. You must turn off disk encryption to use this feature.
- B. Hold the Command and R keys at startup.
- C. Open System Preferences > Startup Disk preference pane, then select the OS X Recovery disk.
- D. Use the Option key and choose OS X Recovery disk in the Startup Manager,
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Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone. Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?
- A. The passcode is preventing Mail from completing Handoff.
- B. The iPhone 4s does not support Handoff.
- C. The devices are not paired.
- D. The devices are not on the same Wi-Fi network.
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Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?
- A. System Information
- B. Apple Diagnostics
- C. Activity Monitor
- D. Apple Hardware Test
William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
- A. /System/Library/Desktop Pictures
- B. /System/Desktop Pictures
- C. -/Library/Desktop Pictures
- D. /Library/Desktop Pictures
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