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Updated: Aug 09, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam |
| Exam Number: | 33160X |
| Passing Score: | 68% |
| Exam Duration: | 90–105 |
| Related Certifications: | Avaya ACSS Portfolio |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Price: | 125 USD |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Real Exam Qty: | 60–71 |
| Recommended Training: | Official Avaya Workforce Engagement Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning |
| Sample Questions: | Avaya 33160X Sample Questions |
| Exam Way: | Computer-based proctored exam (online or onsite at Pearson VUE centers) |
| Pre Condition: | Basic knowledge of Avaya Workforce Engagement solutions; recommended hands-on experience |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Post-upgrade verification - Migration procedures |
| Topic 2: Administration and Maintenance | 25% | - User and system management - Backup and restore procedures - Monitoring and routine maintenance |
| Topic 3: Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - System architecture and interfaces - Deployment models and requirements |
| Topic 4: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Topic 5: Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - System error identification - Log analysis and diagnostics |
Avaya Workforce Engagement Support Certified Sample Questions:
1. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
A) It can enrich interactions.
B) It can optimize the workforce.
C) It can improve processes.
D) It can generate real time reports.
E) It can provide expert agent selection distribution.
2. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) An internal call will not be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
3. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
A) The installer log
B) The alarm status
C) The user log
D) The Audit viewer
4. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
A) Wcapwlistener.exe
B) ScreenCapture.exe
C) ScreenRecorder.exe
D) WCapW32.exe
5. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration
A) Each recording target requires a dedicated softphone
B) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
C) There is not dedicated softphone allocated for recording
D) It allows a dual recording solution
E) Only two observers can be present on the same call
F) In this scenario, which three statements about Multiple Registration are true? (Choose three)
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: A,B,D |
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