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Updated: May 27, 2026
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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
A) Microsoft MVC
B) SQLServer2008 R2Express
C) .NETFramework4.0
D) Microsoft Silverlight3.0
2. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
A) ACCCM Admin Web Interlace
B) Provisioning Server
C) Configuration Service
D) API Web Services
E) SecurityEngine
3. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
B) The Database Port is setto 1433.
C) The login ID for the Web Service was not configured correctly.
D) The Web Service URL was not configured correctly.
4. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM server Remote Desktop is disabled.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM license file has expired.
5. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
A) db_datawriter
B) db_owner
C) db_securityadmin
D) witness_user_role
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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