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Updated: Aug 12, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service Certification Oracle CX Service Certifications |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Passing Score: | Approximately 65–70% |
| Real Exam Qty: | 50–70 |
| Certificate Validity Period: | 2 years (typical Oracle certification validity) |
| Exam Price: | USD 245 (may vary by region) |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended: Familiarity with Oracle Fusion Cloud Applications and basic CRM/service concepts |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service and Dispatch | - Field service operations
|
| Topic 2: Oracle Fusion Service Overview | - Core Service Architecture
|
| Topic 3: Integrations and Extensions | - Integration capabilities
|
| Topic 4: Reporting and Analytics | - Service analytics
|
| Topic 5: Knowledge Management | - Knowledge articles
|
| Topic 6: Service Request Management | - Customer interaction handling
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
2. Which statement is correct when describing the process of adding assignment rules from Service Setup?
A) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
3. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
4. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A) Manage Service Request Products
B) Manage Service Request Severities
C) Manage Service Request Resolutions
D) Manage Service Request Queue
E) Manage Service Request Status Values
F) Manage Service Request Categories
5. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
A) Resolution is due on Saturday, 2 PM EST.
B) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D) First Response is due on Friday, 12 noon EST.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: A,B,D | Question # 4 Answer: A,D,E,F | Question # 5 Answer: C,D |
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