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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Management- Customer interaction handling
  • 1. Omnichannel support processes
    • 2. Communication templates and notifications
      - Case and ticket handling
      • 1. SLAs and escalation management
        • 2. Creation, routing, and assignment rules
          Topic 2: Reporting and Analytics- Service analytics
          • 1. Operational reporting
            • 2. Dashboards and KPIs
              Topic 3: Integrations and Extensions- Integration capabilities
              • 1. REST APIs and integration flows
                • 2. Third-party system integration
                  Topic 4: Oracle Fusion Service Overview- Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      - Service Configuration Basics
                      • 1. Basic setup and administration
                        • 2. Security roles and access control
                          Topic 5: Knowledge Management- Knowledge articles
                          • 1. Search and recommendation usage
                            • 2. Creation and lifecycle management
                              Topic 6: Field Service and Dispatch- Field service operations
                              • 1. Scheduling and dispatch rules
                                • 2. Work order management

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question 1

                                  Select three correct limits and restrictions when importing data from a file.

                                  A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
                                  B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
                                  C. By default, the import starts immediately after it is activated.
                                  D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
                                  E. Both create and update operations are available for imported records.


                                  Question 2

                                  When creating localized Digital Customer Service applications, in which order would you perform the following steps?
                                  1. Update the English message as needed for your DCS application.
                                  2. Export the English language message bundle.
                                  3. Translate the English message bundle to all desired languages.
                                  4. Import translated message bundles.

                                  A. 2,4,3,1
                                  B. 1,3,2,4
                                  C. 3,2,4,1
                                  D. 1,2,3,4


                                  Question 3

                                  Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                  A. Update resource manager
                                  B. Delete message
                                  C. Delete activity
                                  D. Update resource member
                                  E. Update SR reference


                                  Question 4

                                  You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
                                  Which is the correct first action in configuring "My Knowledge"?

                                  A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
                                  B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
                                  C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
                                  D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
                                  E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
                                  F. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.


                                  Question 5

                                  What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  A. Enable the "Password Reset" option in the User Administration component.
                                  B. Add the Password Reset component to your DCS application.
                                  C. Instruct users that they can only change their password by chatting with an agent.
                                  D. Obtain the Change Password Link and add it to your DCS page.


                                  Solutions:

                                  Question 1
                                  Answer: C,D,E
                                  Question 2
                                  Answer: D
                                  Question 3
                                  Answer: C,D,E
                                  Question 4
                                  Answer: C
                                  Question 5
                                  Answer: D

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