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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A) no- the corporate objectives are set first
B) yes- the most important objectives from each department will be selected to create the corporate objectives
C) no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
D) yes- these individual objectives will collectively make up the corporate objectives

2. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 6?

A) functional layout
B) cell layout
C) fixed-position layout
D) product layout

3. Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

A) there is a transfer of ownership when purchasing a service
B) production and consumption occur simultaneously
C) it is not possible to return a service
D) there is no variability in services
E) services cannot be stored, unlike goods

4. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) delivery
B) process
C) operations
D) design

5. Which of the following situations would use a fixed-position layout?

A) supermarket
B) vehicle assembly
C) buffet style restaurant
D) ship construction

Solutions: