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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Storage Administration and Management- Volume provisioning and configuration
- Storage monitoring and performance management
- Capacity planning and optimization
Topic 2: SAN and Networked Storage- Zoning, masking, and connectivity
- Fibre Channel SAN concepts
- iSCSI and IP-based storage networking
Topic 3: Storage Fundamentals- RAID concepts and data protection mechanisms
- Basic storage concepts (block, file, object)
- Storage architectures and tiers
Topic 4: Troubleshooting and Support- Log analysis and problem determination
- Common storage issues and diagnostics
- Performance troubleshooting
Topic 5: IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview
Topic 6: Data Protection and Availability- Backup and restore concepts
- Replication technologies
- High availability and disaster recovery

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

  • A. Runs on Power Linux
  • B. Exceptional performance for new work loads
  • C. Three-site mirroring
  • D. Reduce capital expenditures and operational expenses
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

  • A. XIV with 2TB drives base without any features
  • B. SONAS with SATA drives
  • C. DS8870 with ranks of 1.2TB drives
  • D. FlashSystem 840
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Which upgrade is possible for a customer with IBM FlashSystem 840?

  • A. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
  • B. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
  • C. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
  • D. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

Which drive type in the DS8870 should be selected for data that has been identified as inactive?

  • A. Enterprise SAS
  • B. Flash
  • C. Nearline SAS
  • D. DRAM
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

  • A. Security Administrator
  • B. Monitor
  • C. Copy Operator
  • D. Service
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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