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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

A) Cost of data gathering
B) Benchmarking data
C) Target
D) Purpose

2. Which KPI should be used to balance "First call resolution rate (%)"?

A) Calls per staff (#)
B) Call duration (# / time)
C) Improve call resolution
D) Calls per hour (#)

3. Which of the following statements is a very important KPI selection criterion?

A) Incentivized
B) Easy to measure
C) All the answers
D) Relevant

4. Which of the statements represents an objective?

A) Reach $1M in revenues by 2013
B) All the answers
C) Improve business profitability
D) Achieve 50% growth in profits

5. How often would you recommend collecting data and reporting on "Employee engagement (%)"?

A) Weekly
B) Monthly
C) Daily
D) Biannually

Solutions: