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Updated: Sep 05, 2026
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Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Passing Score: | 65% |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD |
| Related Certifications: | Field Service Consultant Salesforce Certified Platform App Builder Sales Cloud Consultant Salesforce Certified Administrator |
| Available Languages: | English, German, French, Spanish, Japanese, Brazilian Portuguese |
| Exam Format: | Test center (onsite), Multiple choice, Proctored online, Multiple select |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Kryterion Webassessor Exam Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
For more info visit:
Salesforce Service-Cloud-Consultant Exam Reference
How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
For more information, please click here.
What is the duration of the Service-Cloud-Consultant Exam
- Number of Questions: 60
- Passing Score: 67%
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Knowledge search and content delivery - Salesforce Knowledge setup and article lifecycle |
| Topic 2: Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Topic 3: Service Cloud Solution Design | - Customer service processes and use case design - Service Cloud feature selection and architecture |
| Topic 4: Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
| Topic 5: Case Management and Service Console | - Service Console configuration and productivity tools - Case lifecycle and routing strategies |
| Topic 6: Integration and Data Management | - Integration with external service systems - Data model considerations for Service Cloud |
| Topic 7: Service Cloud Implementation | - Email-to-Case and Web-to-Case setup - CTI (Computer Telephony Integration) concepts |
| Topic 8: Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
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