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Updated: Jul 22, 2026
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Available Languages: | English, Japanese, Portuguese, Korean |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Relationship and agreement processes - Resolution and fulfilment processes - Service assurance processes - Supply and demand processes - Service design, build and transition processes - Service portfolio processes |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
| Service Management System (SMS) | 30% | - Core concepts of the service management system - Critical elements of a service management system |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. 組織の成熟度の評価には何を使用しますか?
A) CMMI@
B) CobIT
C) MOF
D) ITIL@
2. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?
A) サービスデスク
B) リリース管理
C) 変更管理
D) 構成管理
3. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?
A) 問題の制御
B) 根本原因の特定
C) プロアクティブな問題管理
D) エラー制御
4. ISO/IEC 20000 の目的は何ですか?
A) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B) 統合プロセスアプローチの採用を促進する
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) IT ガバナンスの導入を促進するため
5. 変更の構築とテストはいつ開始できますか?
A) 変更要求 (RFC) が正式に承認され次第
B) 変更に対する正しいネットワーク計画が作成され次第
C) 変更諮問委員会のメンバーによって影響分析が議論され次第
D) 変更要求 (RFC) が分類され次第
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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