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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN ITIL 4 Foundation Certification Exam (ITILFNDv4) |
| Exam Number: | ITILFNDv4 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified) |
| Exam Price: | Varies by region (~USD 200–350) |
| Certificate Validity Period: | No expiry (lifetime certification) |
| Exam Format: | Multiple-choice questions, Closed book exam, Online or onsite proctored exam |
| Recommended Training: | ITIL Official Training & Resources AXELOS / PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | EXIN ITIL 4 Foundation Certification Page PeopleCert ITIL 4 Foundation Official Page |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required. Basic IT knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Key Concepts | - Service Relationships - Value and Value Co-creation - Service Offerings |
| The Four Dimensions of Service Management | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| ITIL Service Value System (SVS) | - Service Value Chain - Practices Overview - Governance - Continual Improvement - Guiding Principles |
EXIN ITIL 4 Foundation Sample Questions:
1. When is the earliest that a workaround can be documented in 'problem management'?
A) After the problem has been analyzed
B) After the problem has been resolved
C) After the problem has been logged
D) After the problem has been prioritized
2. What is the definition of a problem?
A) Any change of state that has significance for the management of a configuration item (CI)
B) An incident for which a full resolution is not yet available
C) A cause, or potential cause, of one or more incidents
D) An unplanned interruption to a service, or reduction in the quality of a service
3. Which describes a CORRECT approach to change authorization?
A) Normal changes should be assessed and authorized before they are deployed
B) Normal changes are typically implemented as service requests and authorized by the service desk
C) Emergency changes should be authorized by as many people as possible to reduce risk
D) Changes included in the change schedule are pre-authorized and do not need additional authorization
4. Which term relates to service levels aligned with the needs of service consumers?
A) Cost
B) Utility
C) Service management
D) Warranty
5. What is important for a 'continual improvement register' (CIR)?
A) Improvement ideas are tested, funded and agreed
B) Improvement ideas that are not being actioned immediately are removed from the CIR
C) Improvement ideas are documented, assessed and prioritized
D) Improvement ideas from many sources are kept in a single CIR
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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