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Updated: Jul 04, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. When is the earliest that a workaround can be documented in 'problem management'?
A) After the problem has been analyzed
B) After the problem has been resolved
C) After the problem has been logged
D) After the problem has been prioritized
2. What is the definition of a problem?
A) Any change of state that has significance for the management of a configuration item (CI)
B) An incident for which a full resolution is not yet available
C) A cause, or potential cause, of one or more incidents
D) An unplanned interruption to a service, or reduction in the quality of a service
3. Which describes a CORRECT approach to change authorization?
A) Normal changes should be assessed and authorized before they are deployed
B) Normal changes are typically implemented as service requests and authorized by the service desk
C) Emergency changes should be authorized by as many people as possible to reduce risk
D) Changes included in the change schedule are pre-authorized and do not need additional authorization
4. Which term relates to service levels aligned with the needs of service consumers?
A) Cost
B) Utility
C) Service management
D) Warranty
5. What is important for a 'continual improvement register' (CIR)?
A) Improvement ideas are tested, funded and agreed
B) Improvement ideas that are not being actioned immediately are removed from the CIR
C) Improvement ideas are documented, assessed and prioritized
D) Improvement ideas from many sources are kept in a single CIR
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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