Exam Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

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Updated: Sep 14, 2026

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ITIL ITIL-DSV日本語 Exam Overview:

Certification Vendor:	PeopleCert (AXELOS ITIL)
Exam Name:	ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Exam Number:	ITIL-DSV (ITIL4 Specialist DSV)
Certificate Validity Period:	Indefinite (ITIL 4 certifications do not expire under current PeopleCert policy)
Exam Price:	Varies by region (approximately USD 300–400 depending on location and provider)
Available Languages:	German, Chinese (Simplified), Portuguese, Korean, English, Japanese, Spanish, French
Exam Format:	Multiple-choice, Scenario-based questions, Closed book
Related Certifications:	ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Foundation ITIL 4 Specialist: High Velocity IT
Real Exam Qty:	40 multiple-choice questions
Passing Score:	70% (28/40 correct)
Exam Duration:	90 minutes
Recommended Training:	PeopleCert Official ITIL 4 DSV Training ITIL Managing Professional Training Path
Exam Registration:	ITIL Certification Overview PeopleCert ITIL Exam Registration
Sample Questions:	ITIL ITIL-DSV日本語 Sample Questions
Exam Way:	Online proctored exam or in-person test center via PeopleCert
Pre Condition:	ITIL 4 Foundation certification is required before taking this exam
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value

ITIL ITIL-DSV日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 4	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 5	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 6	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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