Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL

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Updated: Sep 10, 2026

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic	Details
Topic 1	Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 2	Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 3	Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 4	Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 5	Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549

Peoplecert ITIL-4-BRM Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL 4 Specialist: Business Relationship Management (BRM)
Exam Number:	ITIL-4-BRM
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Foundation ITIL 4 Practice Manager ITIL 4 Managing Professional
Exam Price:	USD 300–500 (varies by region/provider)
Passing Score:	70% (28/40)
Real Exam Qty:	40
Exam Duration:	90 minutes
Exam Format:	Multiple Choice, Scenario-based Questions, Closed Book
Available Languages:	English
Recommended Training:	ITIL 4 Business Relationship Management Training (PeopleCert Accredited Training Organizations)
Exam Registration:	PeopleCert Official Exam Registration
Sample Questions:	Peoplecert ITIL-4-BRM Sample Questions
Exam Way:	Online proctored exam or in-person test center (PeopleCert accredited providers)
Pre Condition:	ITIL 4 Foundation certification is required. Recommended familiarity with ITIL 4 Practice Manager framework.
Official Syllabus URL:	https://www.peoplecert.org

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