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Updated: Sep 22, 2026
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Genesys GE0-602 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Certified Genesys Routing Professional (CGRP6) Exam |
| Exam Number: | GE0-602 |
| Real Exam Qty: | 100-105 |
| Exam Price: | USD 189 - 888 |
| Related Certifications: | Genesys Certified Professional (GCP) Genesys Engage Implementation Certifications |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Passing Score: | 70-75% |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Recommended Training: | Genesys Engage Routing Documentation Genesys Routing Training Courses |
| Exam Registration: | Prometric Registration Genesys Education & Certification |
| Exam Way: | Onsite at Prometric testing centers / Online proctored |
| Pre Condition: | Recommended: Genesys Engage platform knowledge, basic routing concepts, and prior Genesys certification or equivalent experience |
| Official Syllabus URL: | https://education.genesys.com/certification |
Genesys GE0-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Routing Features | 20% | - Subroutines and custom logic - Web service integration - Predictive routing |
| Topic 2: Interaction Routing Design | 25% | - Skill-based routing - Multi-channel routing - Priority and queue management |
| Topic 3: Universal Routing Server (URS) Fundamentals | 25% | - Routing strategies and logic - Configuration and deployment - Architecture and components |
| Topic 4: Troubleshooting and Optimization | 10% | - Scalability and best practices - Monitoring routing performance - Diagnosing routing issues |
| Topic 5: IRD (Interaction Routing Designer) Usage | 20% | - Workflow creation and editing - Variables and functions - Testing and debugging |
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