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Updated: Jul 21, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Genesys GCP-GC-ADM Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Certificate Validity Period: | 2 years |
| Available Languages: | English, Japanese |
| Related Certifications: | GCP-GC-IMP GCP-GC-REP |
| Exam Price: | 249-250 USD |
| Passing Score: | 65%-70% |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple-choice, Multiple-answer, Scenario-based |
| Real Exam Qty: | 45-60 |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Genesys Beyond Certification Portal Pearson VUE Registration |
| Sample Questions: | Genesys GCP-GC-ADM Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
The Importance of Genesys GCP GC ADM Exam
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Genesys certification exam practice questions are mainly for the professionals. Updates are regularly offered to all GCP certification exam practice questions. This product is created with the aim of passing GCP certification exam. Genesys certification exam practice questions are offered by Officetel at an affordable price. GCP GC ADM exam dumps is an amazing product to use for GCP certification exam. Source of the GCP certification exam practice questions is the actual examination papers. GCP certification exam can be easily passed with the help of GCP certification exam practice. Source of the GCP certification exam practice questions is the actual examination papers. This product is created especially for your professional needs.
Genesys GCP GC ADM Professional Salary
The average salary of a Genesys GCP GC ADM Exam Professional in different countries, defined in GCP GC ADM Dumps, is as follow:
- USA is $61,615 per year.
- India is ₹ 146,866 per year.
- Australia is $64,353 per year.
- UK is 54,959 Euro per year.
- Canada is $80,679 per year.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - SIP trunks and phone configuration - Campaign and contact list setup |
| Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Inbound/outbound call flows - Data actions and integrations |
| Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - Wrap-up codes and after-call work - ACD processing and flow design |
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