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Updated: Sep 13, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Genesys GCP-GC-ADM Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Certificate Validity Period: | 2 years |
| Available Languages: | Japanese, English |
| Related Certifications: | GCP-GC-REP GCP-GC-IMP |
| Exam Price: | 249-250 USD |
| Passing Score: | 65%-70% |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple-choice, Scenario-based, Multiple-answer |
| Real Exam Qty: | 45-60 |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Genesys Beyond Certification Portal Pearson VUE Registration |
| Sample Questions: | Genesys GCP-GC-ADM Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
Genesys GCP GC ADM Professional Salary
The average salary of a Genesys GCP GC ADM Exam Professional in different countries, defined in GCP GC ADM Dumps, is as follow:
- USA is $61,615 per year.
- India is ₹ 146,866 per year.
- Australia is $64,353 per year.
- UK is 54,959 Euro per year.
- Canada is $80,679 per year.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
| Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - Wrap-up codes and after-call work - ACD processing and flow design |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - SIP trunks and phone configuration - Campaign and contact list setup |
| Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Inbound/outbound call flows - Data actions and integrations |
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