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Updated: Sep 11, 2026
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SAP C_C4H410_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Certificate Validity Period: | Out of maintenance / Retired |
| Exam Price: | $549 USD |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Passing Score: | 61% |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Recommended Training: | Exploring SAP Sales Cloud 1911 SAP Learning Hub |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4H410_01 Sample Questions |
| Exam Way: | Online proctored or Onsite at SAP authorized test centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud, sales processes, and CRM concepts; no mandatory prerequisites |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911 |
SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Troubleshooting migration issues - Data migration templates and workbench |
| Topic 2: Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Opportunity creation and buying center - Lead distribution and qualification |
| Topic 3: Product and Pricing | 8%-12% | - Pricing components configuration - Trigger pricing in sales documents - Internal and external pricing determination |
| Topic 4: Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Topic 5: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 6: Reporting and Analytics | 8%-12% | - Interactive dashboards - Custom report components - Excel integration with reports |
| Topic 7: User Management | 8%-12% | - Business roles and access rights - Access control management - User creation and maintenance |
| Topic 8: Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Topic 9: Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Topic 10: Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Configuration and administration tasks - Tailoring standard settings |
| Topic 11: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 12: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
Please choose the correct answer.
Response:
- A. HTML mashup
- B. Custom mashup
- C. URL mashup
- D. Data mashup
Correct Answer: D 🗳️
What must you define to enable upsell and downsell product recommendations in sale quotes?
Please choose the correct answer.
Response:
- A. Product hierarchies
- B. Product categories
- C. Product groups
- D. Product lists
Correct Answer: D 🗳️
What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
- A. Territory Hierarchy
- B. Product Hierarchy
- C. Organizational Structure
- D. Account Hierarchy
Correct Answer: D 🗳️
For which of the following reasons would you create a business role?
There are 3 correct answers to this question.
Response:
- A. You want to make custom reports available on the home page.
- B. You want to standardize system access.
- C. You want to restrict drop-down list values for a specific group of users.
- D. You want to perform fine-tuning activities.
- E. You want to set up a service agent for an administrator.
Correct Answer: B,C,E 🗳️
Based on which organizational elements can you define sales area information in the product master?
There are 2 correct answers to this question.
Response:
- A. Territory
- B. Sales unit
- C. Sales Organization
- D. Distribution Channel
Correct Answer: C,D 🗳️
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