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Updated: Jul 22, 2026
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SAP C_C4C12_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Passing Score: | 61% |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Typically 2 years |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Training & Certification Shop SAP Certification Hub (CER006) |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Topic 2: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Topic 3: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
| Topic 4: Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Topic 5: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 6: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 7: Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Topic 8: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 9: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 10: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 11: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 12: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 13: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 14: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 15: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. What options do you have when you create an activity plan? (2 correct answers)
A) Create follow-up quotes, orders, and opportunities
B) Include tasks with notes and attachments
C) Add product feedback
D) Define if tasks are mandatory
2. You need to enable offline pricing for an SAP Hybris Cloud for customer system. What do you need to replicate?
A) Sales area specific customer price lists
B) Sales area specific customer price conditions
C) Sales area specific pricing procedure
D) Territory specific customer pricing conditions
3. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?
A) The employee is NOT part of the account team
B) The employee is NOT part of the sales org. unit
C) The employee is NOT part of the sales team
D) The employee is NOT part of the sales organization
4. You have enabled offline pricing for SAP Hybris Cloud for Customer What is the only field available for Order Item entry in SAP Hybris Cloud for Customer extended mobile app?
A) Estimated Price
B) Calculated Price
C) Base Price
D) Negotiated Price
5. Extension fields added to the user interface must be manually added to the migration templates as well.
Determine whether this statement is true or false.
A) True
B) False
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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