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Updated: Jul 25, 2026

No. of Questions: 140 Questions & Answers with Testing Engine

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How to Book CIS-SAM ServiceNow: Certified Implementation Specialist-Software Asset Management Exam

Subject to availability, appointments can be taken in advance or on the actual test day. To register and register for the CIS-SAM test, please visit the WebAssessor. Online processing is required for this test. Each claimant must register for the examination by means of the ServiceNow Webbassessor website using the voucher obtained by obtaining the training required for software asset management (SAM). Voucher codes are non-transferable and only qualify the user to participate in the Certified Implementation Specialist Vendor Risk Management Test.

Prerequisite course booking:

  • The cancellation and rescheduling procedures shall extend (see Terms and Conditions)

  • Private instruction is eligible with a flat rate of up to 16 learners. For more guidance and pricing specifics, please visit ServiceNow Website.

  • Individuals with an OKTA/SSO username can navigate the Learning Portal directly to the Self-Register.

  • Individuals can use this connection to access the Learning Portal.

Each test user has the choice of taking an exam at the Certified Testing Center or as an online test during the registration period. The Accredited Deployment Professional exam is carried out in both test locations using a simple, user-friendly framework customized to the ServiceNow studies. The Kryterion testing network is global and all locations have a safe, comfortable testing area. Applicants apply for the exam on a set date and period, meaning there is no waiting and a place in the examination centre is allocated. As an online-processed test, each applicant may also opt to take the exam. This assessment atmosphere requires the candidate to take a test on his or her system if such requirements are fulfilled.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf

Who can take the CIS-SAM ServiceNow: Certified Deployment Specialist-Software Resources Management Test

Individuals liable for incorporating Vendor Risk Management can take the ServiceNow CIS-SAM: Certified Implementation Specialist-Software Asset Management Exam. ServiceNow customers, associates, employees and those involved in being ServiceNow Provider Risk Management Implementers have access to the Accredited Deployment Professional test.

Advantage of receiving the CIS-SAM ServiceNow: Certified Implementation Specialist-Software Asset Management Exam Certification

In addition, centralized VRM allows everyone in the organisation to quickly engage licenced vendors for high-priority tasks without needing to contend with unnecessary inter-departmental paperwork. Expand this idea to complex portfolio companies or sub-brands, and massive efficiencies can begin to be understood. The consistency and centralized design of the evaluations mean that even as internal resources change, your organisation will function effectively and without disruption.

ServiceNow CIS-SAM Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist – Software Asset Management Professional Exam
Exam Number:CIS-SAM
Exam Format:Multiple choice, Proctored online exam
Exam Price:USD 450 (may vary by region)
Exam Duration:90 minutes
Passing Score:70%
Certificate Validity Period:24 months
Available Languages:English
Real Exam Qty:Approximately 60
Related Certifications:ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM Fundamentals)
Recommended Training:ServiceNow Software Asset Management (SAM) Fundamentals Course
Exam Registration:ServiceNow Training and Certification Portal
Sample Questions:ServiceNow CIS-SAM Sample Questions
Exam Way:Online proctored exam via ServiceNow certification platform or authorized testing provider
Pre Condition:ServiceNow Certified System Administrator (CSA) is strongly recommended; IT Asset Management knowledge is recommended.
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification.html

For more info, read the reference:

Exam Blueprint

Preparation guide

ServiceNow CIS-SAM Exam Syllabus Topics:

SectionObjectives
Software Asset Management Fundamentals- Core SAM principles
  • 1. Compliance management
    • 2. Optimization principles
      - SAM lifecycle concepts
      • 1. Asset lifecycle stages
        • 2. Software asset governance basics
          Software Licensing and Compliance- License management
          • 1. License types and metrics
            • 2. Entitlement tracking
              - Compliance tracking
              • 1. Usage vs entitlement comparison
                • 2. Audit readiness
                  Discovery and Normalization- Software discovery processes
                  • 1. Discovery patterns
                    • 2. Data sources and ingestion
                      - Software normalization
                      • 1. Software library management
                        • 2. Identification and reconciliation
                          Integration and Implementation- ServiceNow integration
                          • 1. ITAM integration points
                            • 2. Third-party data integration
                              - Implementation practices
                              • 1. Best practices for deployment
                                • 2. Configuration management
                                  Optimization and Reporting- Cost optimization
                                  • 1. Reharvesting unused licenses
                                    • 2. License optimization strategies
                                      - Reporting and analytics
                                      • 1. Compliance reporting
                                        • 2. SAM dashboards

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