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Updated: Sep 05, 2026
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Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam Certification Path
Applicants need to be a ServiceNow Certified System Administrator, have experience with at least two end-to-end ServiceNow implementations, and have adequate ServiceNow Scripting expertise to excel in this test. To better train participants to become active implementation experts, ServiceNow also provides an Implementation Bootcamp. The training courses mentioned above are also prerequisites for the exam. As unofficial prerequisites or recommendations, students should take CIS PPM practice test.
Please download the test blueprint to review what will be discussed to prepare for the exam.
ServiceNow CIS-PPM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) |
| Exam Number: | CIS-PPM |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Exam Price: | $300 - $450 USD |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Related Certifications: | CIS-SPM (Strategic Portfolio Management, successor) |
| Recommended Training: | Strategic Portfolio Management Implementation Course |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-PPM Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow Administration Fundamentals, Platform Implementation, 6 months of implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-project-portfolio |
Difficulty in Writing Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam
Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS PPM exam dumps. If students practice these exam dumps and take the CIS PPM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.
If you have a clear understanding of the following fields, you will have a decent probability of passing CIS PPM:
- Lifecycle from definition to demand to project
- Fresh multicurrency plugin in Orlando, e.g.
- Financials for programs and specifications
- Concepts and terms for Project Management
- PPM positions, tables, fields, and properties, including project management, demand management, resource management & management of timesheets
- Advanced setup, e.g. team spaces and separation of domains
- Workspaces, dashboards, UIs, e.g. Demand workbench, visualization of timelines, investment platform, workbench for tools, planning console, PMO Dashboard
- Model of data, including how programs and portfolios relate to demands and projects
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-ppm-blueprint.pdf
ServiceNow CIS-PPM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Timecard Management | 5% | - Timecard policies and categories - Rate types and approval workflows |
| Topic 2: Reporting, Analytics & Integrations | 2% | - Integration with other ServiceNow applications - Dashboards and performance analytics |
| Topic 3: Project & Portfolio Configuration | 25% | - Baselines, dependencies and scheduling - Portfolio structure and hierarchy - Project templates and workspace - Planning console and status reports |
| Topic 4: PPM Application Overview | 22% | - System properties and preferences - User, role and group administration - Plugins and activation - Tables and data model |
| Topic 5: Financial Management | 10% | - Cost types and fiscal calendar - Rate models and financial planning - Budgeting and investment tracking |
| Topic 6: Resource Management | 15% | - Resource workspace configuration - Capacity planning and allocation - Resource schedules and attributes |
| Topic 7: Idea & Demand Configuration | 21% | - Idea-to-demand conversion - Stakeholder definition and assessments - Idea creation and configuration - Demand form and workbench setup |
| Topic 8: PPM Implementation Overview | 2% | - Now Create methodology - PPM personas and roles - PPM overview and business model |
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