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Updated: Sep 17, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support V4 |
| Exam Number: | C9020-971 |
| Exam Price: | USD 200 |
| Exam Format: | Multiple Choice, Drag and Drop, Simulation |
| Available Languages: | English |
| Passing Score: | 63% - 65% |
| Certificate Validity Period: | Retired |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 55 - 61 |
| Recommended Training: | IBM Redbooks IBM Training and Skills |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based test at Pearson VUE centers or online proctored |
| Pre Condition: | Recommended 1–2 years of experience supporting IBM enterprise storage systems |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - System Planning and Requirements - Software Setup and Initialization - Network Connectivity and SAN Configuration - Hardware Installation |
| Backup, Recovery and Data Protection | 15% | - Archive and Retention - Replication and Mirroring - Snapshot and FlashCopy |
| Troubleshooting and Problem Determination | 25% | - Diagnostic Tools and Utilities - Performance Issues - Connectivity and Path Failures - Error Log Analysis |
| Maintenance and Support | 15% | - Firmware and Software Upgrades - Support Portal and Resources - Replacement Procedures |
| IBM Storage Product Overview | 20% | - Storwize / SAN Volume Controller - XIV Storage System - DS8000 Series - IBM Spectrum Storage Suite - FlashSystem Family |
IBM Enterprise Storage Technical Support Sample Questions:
Which data type will have the best compression ration with Real-time Compression?
- A. Databases
- B. Encrypted data
- C. File and print
- D. JPEG images
Correct Answer: A 🗳️
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A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
- A. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
- B. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
- C. XIV has both a vCenter and VAAI plug in.
- D. XIV has a built in capability to copy the existing data.
Correct Answer: A 🗳️
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Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
- A. Global Mirror
- B. Backup Strategy
- C. Continuous data protection
- D. Disaster Recovery
Correct Answer: B 🗳️
What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
- A. There is no upgrade from 5.4TB to 11TB within one system.
- B. The upgrade is a license key only.
- C. Power off the TS7620, add new drives, power on and assign capacity.
- D. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
Correct Answer: D 🗳️
A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?
- A. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
- B. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
- C. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
- D. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
Correct Answer: C 🗳️
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